Challenge
Sonrai Security faced a pivotal moment. Their talented in-house UX designer had crafted a new product with an ambitious promise: achieving least privilege for customers with just one click and zero disruption. While the technology was solid, a crucial question loomed: Would users feel comfortable making such sweeping changes with a single click? (Spoiler alert: they didn't.)
With so much riding on this product launch, Sonrai wisely sought a second opinion to ensure they were building the right thing.
“Working with Sodium Halogen has changed how our team approaches building features. Now, whenever I talk to a potential customer, I ask myself, ‘What would Sodium Halogen do?’”
- Matthew Carle, Senior Product Manager at Sonrai Security
Approach
We knew user research would be our most powerful tool for reducing risk, so we dove right in to test Sonrai's current UI and user flows.
Combining user testing with our years of experience, we conducted a thorough audit of their app. Here's how we broke it down:
1. Discovery:
We started by getting to know Sonrai's product inside and out, understanding why users relied on it.
2. Initial Testing:
We conducted tests with four users who matched Sonrai's personas, gathering valuable insights and suggesting changes based on our findings.
3. Iteration:
We then tested these changes with two more users, leading to additional refinements.
4. Final Validation:
A last round of testing with more users confirmed that the product's functionality was now clear and user-friendly.
5. Expert Audit:
To wrap things up, we performed our own audit, offering recommendations to further improve and streamline the product.
Results
Sonrai now had user-validated product design. By introducing a "Preview Changes" button, we dramatically boosted their users’ confidence to use the one-click protection feature. User testing validated this approach, confirming that even skeptical users would now use the core functionality.
Sonrai gained the validation they needed to build their product and market it.
“At Sonrai Security, we had a strong UX/UI designer, but wanted a second opinion, and additional help for our new Cloud Permissions Firewall product. Our friends at 1011 Ventures recommended Sodium Halogen.
Sodium Halogen's user testing and customer research uncovered key insights we might have missed. They identified potential pain points and recommended improvements to the user flow, including adjustments that increased adoption of our key "one-click least permissions" feature.
Their user-validated product design gave our team confidence as we launched. I highly recommend Sodium Halogen, and we'll continue working together.”
“At Sonrai Security, we had a strong UX/UI designer, but wanted a second opinion, and additional help for our new Cloud Permissions Firewall product. Our friends at 1011 Ventures recommended Sodium Halogen.
Sodium Halogen's user testing and customer research uncovered key insights we might have missed. They identified potential pain points and recommended improvements to the user flow, including adjustments that increased adoption of our key "one-click least permissions" feature.
Their user-validated product design gave our team confidence as we launched. I highly recommend Sodium Halogen, and we'll continue working together.”